Terms of use
Last updated: July 2026
Who we are
Sync Us is operated by Sync Us Limited, a company registered in England and Wales under company number 17319469, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. These terms apply whenever you use Sync Us.
Beta service
Sync Us is currently in beta. Features may change, be removed or be unavailable at any time. We do not guarantee uptime or data retention during the beta period.
Not a travel agency
Sync Us is a planning and organisation tool. We do not sell package holidays, flights or accommodation. Bookings are made with third-party providers, or through Sync Us acting as agent for the supplier. The supplier remains the seller and is responsible for providing the service you book. We are not responsible for the services provided by those third parties.
Bookings, payments and refunds
Where a booking is made through Sync Us, your contract for the ticket, event or activity is with the supplier and your payment settles to the supplier. The supplier’s own terms govern the booking, including cancellation, changes and refunds, so check them before you pay. For tickets and leisure activities on a set date, UK law does not give a cooling-off right, so these bookings are usually non-refundable unless the supplier’s terms or the law say otherwise. If an event is cancelled by the supplier, your refund comes from the supplier under its terms. Nothing in these terms affects your statutory rights as a consumer.
Affiliate relationships
Some links to suppliers and venues may be affiliate links. We may earn a commission if you make a purchase. This does not affect the price you pay.
Your content
Trip data, preferences and notes you add belong to you. You give us permission to store and display them to your trip group. Do not add personal data belonging to others without their consent.
Acceptable use
Do not use Sync Us for anything unlawful. Do not attempt to access trips or data that do not belong to you. Do not misuse, overload or interfere with the service.
Accounts
You are responsible for the accuracy of the details on your account and for keeping access to your sign-in email secure. You can delete your account at any time from the account page. We may suspend or close an account that breaks these terms or puts other users at risk.
Our liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under UK law. Subject to that, we are not liable for losses caused by third-party suppliers, for events outside our reasonable control, or for indirect losses such as lost profit. Sync Us is provided as it stands during the beta and our total liability to you in connection with the service is limited to 100 pounds or the amount you have paid us in the past 12 months, whichever is higher.
Changes to these terms
We may update these terms as the service develops. The date at the top shows the current version. If a change significantly affects your rights, we will tell account holders before it takes effect. Continuing to use Sync Us after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of England and Wales and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Contact
Questions: support@sync-us.online